Stakeholder Engagement
GRI 2-29
Approach to Stakeholder Engagement
KMG views systematic and effective engagement with stakeholders as an integral part of sustainable development management. The Company recognizes that constructive dialogue with government authorities, investors, employees, business partners, local communities and other stakeholder groups is an important factor in achieving strategic goals and ensuring the long-term sustainability of the business.
Stakeholder engagement is carried out in accordance with international approaches and best practices, including the requirements of the AA1000 Stakeholder Engagement Standard (AA SES 2015) and GRI Standards, as well as in line with the Company’s internal regulations and tools, including KMG’s Stakeholder Map.
Principles of Engagement
In building engagement, the Company is guided by the following fundamental principles:
- Consideration of interests and respect for positions – the opinions, expectations and requests of stakeholders are taken into account when forming management decisions.
- Transparency and openness – the Company ensures regular and reliable disclosure of information about its activities, plans and sustainable development initiatives.
- Accountability and fulfillment of commitments – KMG strives to faithfully comply with the obligations it has undertaken toward stakeholders.
- Dialogue and engagement – interaction is built on the basis of two way information exchange and the involvement of key stakeholders in discussions of significant issues.
- Flexibility and continuous improvement – the engagement approach is viewed as a dynamic process that involves regular assessment of effectiveness and adjustment of tools and formats.
Stages of Stakeholder Engagement
The stakeholder engagement process in the Company is implemented in stages and includes the following key steps:
Identification of stakeholders and material topics
- Formation and regular updating of KMG’s Stakeholder Map, with the definition of engagement formats and channels;
- Analysis of the role of stakeholders in the Company’s activities and identification of their key expectations.
Classification and prioritization
- Assessment of the degree of influence and significance of different stakeholder groups;
- Identification of priority groups requiring deeper and more systematic communication.
Engagement planning
- Development of activities based on engagement levels (information, consultation, partnership, participation in decision making);
- Determination of the frequency and tools of engagement, including meetings, surveys, public consultations and joint initiatives.
Implementation of activities
- Conducting planned communication and consultation activities;
- Ensuring continuous dialogue and information exchange with key stakeholder groups.
Effectiveness assessment and approach development
- Analysis of engagement effectiveness and incorporation of lessons learned;
- Development of feedback mechanisms and integration of stakeholder suggestions into strategic and operational management processes.
The Company regularly evaluates the effectiveness of its stakeholder engagement and continuously improves this process in line with international practices and evolving expectations of society and the business environment.
Stakeholder Engagement Outcomes
KMG builds systematic engagement with stakeholders, viewing it as an important tool for enhancing business resilience and achieving strategic priorities. The Company strives to consider the expectations of various stakeholder groups and maintain regular and substantive dialogue with them.
In 2025, KMG continued to advance the sustainable development agenda, with particular focus on improving corporate governance, strengthening environmental responsibility, and developing social partnerships with key stakeholder groups.
Employees and Trade Unions
Things we do
KMG places priority attention on occupational health and industrial safety, as well as on creating a comfortable and safe working environment. During the reporting period, the Company continued to implement measures for workplace modernization and the development of health protection programs.
Training systems, professional development and human capital development programs create conditions for the career growth of employees. Transparent HR procedures and competitive working conditions help attract and retain qualified specialists. To strengthen employee engagement, the Company actively develops internal communications and maintains constructive dialogue with trade union organizations.
Communication methods: meetings between management and employee teams, training and development programs, internal communication platforms.
Interests and expectations: safe working conditions, opportunities for professional development, competitive remuneration, improvement of working conditions.
Shareholders
Things we do
KMG consistently works to improve its financial and operational performance, ensuring business resilience and long-term growth of shareholder value. During the reporting year, the Company continued the implementation of strategic initiatives aimed at the modernization of assets and enhancement of operational efficiency.
A significant element of the strategy was the further development of the Low-Carbon Development Program until 2060, focused on reducing environmental impact and transforming the business model in line with climate considerations. Alongside this, KMG remains committed to high standards of corporate governance, ensuring transparency of disclosure and the protection of shareholder rights.
Communication methods: publication of reporting, disclosure of information on the corporate website, holding general meetings of shareholders, disclosure of information through the Kazakhstan Stock Exchange.
Interests and expectations: the Company’s financial stability, adherence to corporate governance principles, return and growth of investments, enhancement of operational efficiency, and integration of sustainable development principles into the strategy.
Local Communities and the Public
Things we do
The Company recognizes its social responsibility and contributes to improving the quality of life in the regions where it operates. During the reporting year, KMG continued the implementation of social initiatives in the areas of education, healthcare, and community support.
Special attention is given to environmental matters, including emission reduction, the rational use of water resources and the restoration of disturbed lands. The implementation of corporate social responsibility programs supports the development of regional infrastructure and the formation of a sustainable social environment.
Communication methods: public consultations, social and charitable programs, feedback mechanisms including hotlines.
Interests and expectations: job creation, social investments, responsible environmental practices.
Clients and Partners
Things we do
KMG ensures stable delivery of products and services while adhering to high standards of quality and operational reliability. The Company consistently improves logistics processes and supply chain management systems. Transparent interaction rules and adherence to the principles of fair competition contribute to strengthening long term partnership relations.
Communication methods: business negotiations, contractual relations, implementation of joint projects.
Interests and expectations: reliable supply, quality of products and services, transparency of business processes.
Investors
Things we do
The Company maintains an open and consistent dialogue with the investment community, providing up-to-date information on strategic priorities and development prospects. Significant attention is given to the development of ESG disclosure in accordance with international standards, including GRI, IFRS S2 and the OGMP 2.0 initiative.
KMG continued the implementation of energy efficiency and low-carbon development projects, contributing to increased interest from sustainable investors and international rating agencies.
Communication methods: roadshows, regular reporting, engagement with analysts, press releases and public communications.
Interests and expectations: development of ESG practices, transparent risk management, investment attractiveness, application of international non financial reporting standards.
Contractors
Things we do
The Company continues to develop transparent and efficient procurement procedures, including through the introduction of digital supplier selection tools. Particular attention is given to occupational health and industrial safety of contractor organizations, including training and monitoring compliance with established standards.
The development of partnership relations based on mutual trust contributes to improving the quality of services and reducing operational risks.
KMG consistently strengthens engagement with all stakeholder groups, introducing best international practices and enhancing the corporate governance system. Open dialogue, consideration of stakeholder interests, and the implementation of priority sustainable development initiatives contribute to achieving the Company’s long term goals and generating positive socio economic and environmental impact.
Communication methods: tender procedures, industry specific conferences, working meetings.
Interests and expectations: transparency of procurement, equal conditions for cooperation, high level of safety at sites.
Government Authorities
Things we do
KMG ensures full compliance with legislative requirements and actively participates in the discussion and development of regulatory initiatives affecting the oil and gas sector and sustainable development issues. The Company responsibly fulfills its tax obligations and continues to invest in regional development projects, social infrastructure and environmental initiatives, contributing to sustainable socio-economic growth.
Communication methods: consultations, participation in working groups, submission of reports, meetings and official communications.
Interests and expectations: compliance with legislative requirements, timely payment of taxes and mandatory payments, fulfillment of social obligations.